Part of the issue will be convincing the decision makers. They may not want to document a process for deviation x because it’s easier to pretend it doesn’t occur, and you don’t need to record specific metrics if it’s a generic “manual fix by CS” issue. It’s easier for them to give a support team employee (or manager) override on everything just in case.

To your point, in theory it should be much easier to dump that ad-hoc solution into an AI knowledge base than draw up requirements and budget to fix the application. Maybe the real thing I should be concerned with is suits using that as a solution rather than ever fixing their broken products.

I think there’s good potential where the caller needs information.

But I am skeptical for problem-solving, especially where it requires process deviations. Like last week, I had an issue where a service I signed up for inexplicably set the start date incorrectly. It seems the application does not allow the user to change start dates themselves within a certain window. So, I went to support, and wasted my time with the AI bot until it would pass me off to a human. The human solved the problem in five seconds because they’re allowed to manually change it on their end and just did that.

Clearly the people who designed the software and the process did not foresee this issue, but someone understood their own limitations enough to give support personnel access to perform manual updates. I worry companies will not want to give AI agents the same capabilities, fearing users can talk their AI agent into giving them free service or something.

There is a reason that as long as Hellfire Citadel has existed, the first Google auto complete suggestion is “Hellfire Citadel entrance.”

What is interesting is how non-vocal many of these “concerned citizens” are when the criminal justice system does the same thing to normal people. It is why I have a difficult time believing the concern is really about justice and due process in many cases.

It also speeds up the games a bit. I simply do not have the time as a full adult to sink 10+ hours into a single game. I have actually finished every game of Civ 7 I’ve played so far, which has never happened with any prior Civ installments at my current playtime.

He is from the Cincinnati area, which borders Kentucky, and he spent some of his youth in Kentucky. Not a proper southerner, but from the gradient where North becomes South.

I saw a local restaurant with its branding on it the the other day. Well, there’s one restaurant I never need to try.

Yep. He wasn’t really reviewing the nuts and bolts, just the drive experience. I didn’t get the impression he got a ton of time with it and only spent an afternoon puttering around. It felt below his standard honestly for thoroughness.

There’s nothing wrong with having different preferences. It doesn’t have to be because someone has a worse or better attention span.

I personally do think the number of enemies that had to be killed should have been decreased. For me, it was mostly because it became comical sometimes that more guys kept coming out of the woodwork. After the fiftieth O’Driscoll you kill, you start to wonder if it’s a gang or a country’s military.

The gameplay is definitely way exaggerated because it would not be very engaging to get into one gunfight per chapter. I interpret these parts of many games symbolically—the amount of violence is to make a point. The game would be very short or really boring if it was realistic in that regard.

Arthur is a really complicated character who, despite being sometimes sympathetic, is ultimately not a good person. Even if you make only “good honor” choices, his story is still filled with points where he struggles to reconcile his actions with his beliefs. You wouldn’t want to live near a person like Arthur in reality, and he doesn’t like being that person.

RDR2 is ultimately a story about bad people struggling against other bad people. One group represents the lawless banditry that is dying out, while the other is the capitalist yoke that wears a nice suit. Lots of normal people get caught in the middle, and they usually suffer for it.

It succeeds for me because it still keeps the humanity in focus. Bad people are humans too. It does not absolve them, but it underscores the conditions that can manufacture them.

You spend the entire game moving from place to place because the gang keeps getting into too much trouble.

The fragmenting of teams needs more attention. My group uses a follow the sun model that has our team split up across at least seven countries, plus a decent chunk are always contracted through a vendor. Add in remote workers, and it’s very difficult to see an effective way to organize.

Run This Town - Fixed an issue where, under certain circumstances, it wasn’t possible to deactivate the Aguilar imprint after meeting with Bennett.

I just ran into this and had to use the workaround a couple days ago. They have great timing.