You’re completely right, if the goal is good customer support and decent working conditions for the operators.

It’s not. The goal is like 1rre said - make people get fed up and stop trying to get their stuff fixed, just buy a new one. Oh, and they could fire half the operators too, since less people would be willing to wade through the pile of shit to talk to them.

Money and profit, screw the rest.

And an excuse to fire half of the support staff.

This article and discussion is specifically about massively upscaling LLMs. Go follow the links and read OpenAI’s CEO literally proposing data centers which require multiple, dedicated grid-scale nuclear reactors.

I’m not sure what your definition of optimization and efficiency is, but that sure as heck does not fit mine.

No, this is the equivalent of writing off calculators if they required as much power as a city block. There are some applications for LLMs, but if they cost this much power, they’re doing far more harm than good.