I'm tired of pretending tech makes things better.
I'm tired of kidding myself that all these apps, these chatbots, these "tools" are doing anything but dragging us into the mud and the shit and calling it progress.
I sat down at a cafe a few days ago, hungry and ready
I get that and totally respect it, and I never pursue further conversation unless I get a chatty vibe from the customer.
However it’s insanely rude to ignore me to my face after I’ve just asked you a question. If someone answers “Fine. Cappuccino to-go.” that’s really all I’m asking for. I’m not simply an interface through which you get coffee, I’m a human person, and I think customer service staff deserve to be treated as such.