VC firms are pioneering a new investment strategy: acquiring established businesses and optimizing them with AI to boost efficiency and customer reach.
I’m mad that there used to be someone knowledgeable and empowered to help when you called your utility company, and they were outsourced to a call center where people generally can’t help and wouldn’t know how. Where they are tied to simple scripts and generally can’t answer anything else.
Call centers already are the enshittification of phone support. Voice menus is are the enshittification of call centers. Corps focus on ever cheaper without remembering there are customers trying to get help.
Will ai turn this trend around? It’s possible. Or is it just a cheaper way to make the experience yet worse while also getting rid of thousands of of low end jobs?
You’re mad that there’s someone for you to call at your utility company if there’s an issue with your bill or you need to move or cancel your service?
I’m mad that there used to be someone knowledgeable and empowered to help when you called your utility company, and they were outsourced to a call center where people generally can’t help and wouldn’t know how. Where they are tied to simple scripts and generally can’t answer anything else.
Call centers already are the enshittification of phone support. Voice menus is are the enshittification of call centers. Corps focus on ever cheaper without remembering there are customers trying to get help.
Will ai turn this trend around? It’s possible. Or is it just a cheaper way to make the experience yet worse while also getting rid of thousands of of low end jobs?